Support lives at Help in your dashboard sidebar. There are three ways through.
The three channels
Chat — select Chat with us for live chat. Fastest for something blocking you right now.
Email — [email protected]. Best when you need to attach screenshots or describe something complicated.
Articles — Help & Guides opens this help centre.
The five request types
Picking the right one routes your message correctly and sets its priority.
| Type | Use it for |
|---|---|
| Request Help | Something isn't working or you're stuck. What can we help you with? |
| Report Misuse | Someone is breaking the rules — abuse, scams, off-platform pressure |
| Report Bug | Something in the app is behaving incorrectly |
| Request Feature | Something you'd like DJfindr to do |
| Submit Feedback | Thoughts on how something could be better |
Request Help and Report Misuse are treated as urgent. Bugs are next. Feature requests and feedback are read but not answered on the same clock — so if you're actually blocked, use Request Help even if a bug caused it.
What to include
Most requests come back with the same follow-up questions. Answering them upfront usually saves a day:
- The Event Proposal ID, Payment ID, or Transfer ID — every one of these is copyable from its screen
- What you were trying to do
- What happened instead, including any exact error message
- When it happened
- A screenshot if it's visual
What never to send
Card numbers, bank details, passwords, or ID documents. We'll never ask for them in a support conversation. If someone claiming to be DJfindr does, report it.
Faster than support
A few things you can resolve yourself:
- Payout not arrived — check the plan payout delay first. See Payout Timing by Plan
- Payment stuck at Payment Received — that's normal. It means collected but not yet released
- Can't take payments — check Finance → Settings for outstanding requirements
- Not appearing in searches — check your service areas, occasions, and genres
Account-specific questions
Anything about your own account — reactivation, a held payout, a plan question — needs to come from the email address on the account. We can't discuss an account with someone we can't identify.