Clients, Inbox & Reviews
Message clients, keep track of who you have worked with, and manage your reviews.
Messaging Clients
Every conversation with a client lives in Inbox. A conversation opens automatically when you accept a booking request, and a client can also message you from your public profile before requesting anything. The layout Conversations on the left with unread markers and timestamps; the selected conversation on the right. Search at the top finds an old thread by name. You can pin a conversation to keep it at the top — useful for the event happening this weekend. Sending a message Type in the box at the bottom and send. The upload icon attaches files — stage plots, venue maps, timelines, invoices from a supplier. You can react to a message with a heart, thumbs up, laugh, or exclaim. Handy for acknowledging a detail without sending another message. About the client The panel beside the conversation shows who you're talking to, when they were last active, and — if the conversation came from a booking — the event it relates to. The green dot means they're online now. System messages Messages marked DJfindr System Message are automatic updates about the booking — status changes, payments received, documents completed. They're a running record of the booking inside the conversation. What to keep in here Everything about the booking. Price changes, timing changes, what you agreed about the ceremony, the venue contact the client gave you. If a disagreement comes up later, the conversation is the record — and anything agreed over a phone call or a personal text isn't in it. This is also a platform requirement, not just advice. Communication and payment about a DJfindr booking are expected to stay on DJfindr. See Keeping Communication and Payments on DJfindr. What not to send Never send card numbers, bank details, passwords, or ID documents in a message. Nothing about a booking needs them — payment is handled by the platform. If a message won't send Messages are screened automatically. If one is blocked, you'll be told. The usual causes are contact details or payment instructions that move the booking off-platform, or language that trips the content check. See What Gets Flagged in Messages. Reporting The action menu in a conversation has Report User. Use it for abuse, harassment, or pressure to take the booking off-platform.
What Gets Flagged in Messages
Messages are screened automatically. If one is blocked, you'll be told rather than left wondering whether it arrived. The two checks Content. Language that breaks our terms — abuse, harassment, or harmful content. Misuse. Attempts to move a booking off the platform, most often contact details or payment instructions. Why off-platform is treated seriously The terms are clear: communication and payment for a DJfindr booking are expected to stay on DJfindr. Moving off can lead to account strikes, suspension, or termination. That isn't only about fees. A booking that leaves the platform loses the proposal, the signed documents, the cancellation terms, the payment record, and any recourse — for you as much as the client. When a client disputes what was agreed, the record is what protects you, and there isn't one if the conversation happened in your personal texts. What can trip it - Phone numbers and email addresses early in a conversation - Bank details or payment app handles - Suggesting a booking be settled in cash - Asking a client to cancel a DJfindr booking and pay directly What's fine Talking about the event. Timings, songs, load-in, running order, what you're bringing. Swapping numbers for the day itself, on a confirmed booking, for use on the day. That's practical and expected. The distinction is using it for the day, not using it to move the deal. Your social handles on your profile. That's what those fields are for. If a message is blocked Rephrase it. If you were sharing contact details for a confirmed event, say so plainly rather than obscuring the number — attempts to disguise it read worse than the original. If you think a message was blocked wrongly, contact [email protected] with the conversation and what you were trying to send. Strikes Repeated violations add strikes to your account, and enough of them restricts it. A restricted account can't log in. See Account Strikes and What Triggers Them. When a client pushes you off-platform Some clients will suggest cash to avoid fees. Keep replying inside DJfindr, and say plainly that you handle bookings through the platform. If they persist, report it — see Reporting a Problem With a Client. The record of that conversation is also what protects you if the booking later goes wrong.
Your Clients List
Bookings → Clients lists every client you've had a booking with. It's a history, not a contact database — it fills itself from your completed and confirmed bookings. What each client shows Open a client to see their Events table: | Column | What it shows | |---|---| | Date | When the event was | | Name | The event name | | Occasion | The event type | | Review | View Review if they left one | | Amount Collected | What you were paid | There's a Message button to open a conversation with them, and a Client ID you can copy if you ever need to reference them with support. What it's useful for Repeat business. A client who booked a birthday last year may be planning another one. The list tells you who they are and what they paid, which is the entire basis for a follow-up message. Working out what you actually earn. Amount Collected across a client's events is the real number for a relationship — more honest than the headline rate on any single booking. Before a second booking. Worth a look at what you charged and what they said in their review before you price the next one. What it doesn't do There's no notes field, no tagging, and no reminders. If you keep notes on clients — allergies, the father-in-law who requests the same song, the venue with the awkward load-in — keep them in the booking conversation, where they stay attached to the event. The list also only covers clients who booked you through DJfindr. Anyone you worked with elsewhere isn't here unless you brought them in as a sourced event. See Sourced Events: Inviting an Off-Platform Client. Reaching out again The Message button opens a normal conversation. A short, specific message — referencing the event by name and offering something concrete — works better than a general availability announcement.
Reading Your Reviews and Rating Breakdown
Bookings → Reviews holds every review you've received, plus a breakdown of how your rating is made up. The summary At the top: - Average Rating — the star figure on your profile - Total Reviews — how many you've had - Rating Distribution — a row per star level, from 5 stars down, each with a count The occasion charts Two more breakdowns sit below: - Review Distribution by Occasion — where your reviews come from - Rating Distribution by Occasion — how you score at each event type The second one is the one to actually read. If you average 4.9 at birthdays and 4.2 at corporate events, that's a real signal about which bookings suit you — and possibly about which ones you should price differently or stop taking. Individual reviews Each review shows the star rating, the occasion, which event it was for, the text, and who wrote it with the date. There's a share action if you want to post a good one. Who can leave one Only a client who booked you through DJfindr and whose event reached Event Complete. The profile states this to clients: only verified clients that booked and completed their event on DJfindr can post a review. Nobody can review you off the back of an enquiry or a dropped booking. We request the review from the client automatically once the event completes — you don't need to ask. What you can't do Reviews can't be edited, hidden, or deleted, and there's no reply function. Your rating is what your clients said it is. That cuts both ways. It's why the badge on your profile means something to a client comparing you against someone with reviews from anywhere. If a review is abusive or false A review has to relate to a real, completed DJfindr event. If one contains abuse, personal details, or describes something that plainly didn't happen, report it — email [email protected] with the event name and what's wrong. We remove reviews that break the rules. We don't remove reviews for being unfavourable. Improving the number The reviews that pull an average down are usually about communication rather than the set — a late arrival, an unclear finish time, an extra that never materialised. Clear proposals and answered messages move this number more than a better tracklist does.
How Reviews Are Requested and Who Can Leave One
You don't need to ask clients for reviews. It happens automatically. What happens When an event reaches Event Complete, we request a review from the client. Your event panel says so: We've already requested a review on your behalf. The client sees the request in their dashboard, with any outstanding ones listed under Pending. Who can leave one Only a client who booked you through DJfindr and whose event completed. Your profile tells clients this: only verified clients that booked and completed their event on DJfindr can post a review. That means nobody can review you off the back of an enquiry, a dropped booking, or an event arranged elsewhere. Why that's worth something A rating on DJfindr is made only of completed, paid bookings. A client comparing you against a profile on a platform where anyone can post is comparing two different things, and the reviews on yours are the ones that mean something. It also means your rating moves slowly. A handful of reviews takes time to build, and it can't be padded. You'll be notified When a review arrives. Until then your event shows No review yet. We'll let you know when it's received. Not everyone leaves one Perfectly normal. Reviews are optional, and plenty of happy clients never get round to it. The most effective thing you can do isn't chasing — it's the last twenty minutes of the event. Clients who finish the night talking to you are the ones who respond to the request. What you can't do Reviews can't be edited, hidden, or deleted, and there's no reply function. Your rating is what your clients said. If a review breaks the rules Reviews must relate to a real, completed DJfindr event. If one contains abuse, personal details, or describes something that plainly didn't happen, email [email protected] with the event name and what's wrong. We remove reviews that break the rules. We don't remove reviews for being unfavourable. Reviews go one way Clients review DJs. There's no DJ review of a client. If a client was a problem, the route is reporting rather than reviewing. See Reporting a Problem With a Client. Where to read them Bookings → Reviews, with your rating breakdown by star level and by occasion. See Reading Your Reviews and Rating Breakdown.