Strikes are how we track breaches of platform rules. Most DJs never get one.
How they work
A strike is added when something on your account breaks our terms. Accumulating enough of them moves your account to Restricted, which blocks login until it's resolved with support.
You're told when a strike is added, and what caused it.
What earns one
Moving bookings off-platform. Taking payment outside DJfindr, or pushing a client to cancel and pay directly. See Keeping Communication and Payments on DJfindr.
Messages that breach the terms. Abuse, harassment, or harmful content. Messages are screened, and a blocked message can carry a strike.
Failing to perform. Not turning up to a confirmed booking, or cancelling confirmed events repeatedly. Penalties here can also include a fine and a mandatory refund to the client.
Misrepresenting yourself. False claims on your profile, or content you don't have the rights to.
Fraud or abuse of the platform.
What doesn't earn one
- Declining requests, however many
- A poor review
- A client cancelling on you
- Disagreeing with a client, as long as it stays civil
- Pricing your work however you choose
If you get one
Read what it says. It names the cause.
If it was a misunderstanding — a phone number shared for a confirmed event that read as an off-platform attempt — contact [email protected] and explain. Strikes are reviewable.
If it was fair, the useful response is not repeating it.
If your account is restricted
You'll be told to contact support. Email [email protected] from the account address, ask what caused it, and what's needed to resolve it.
Don't create a second account. It doesn't work, it makes things worse, and you lose your reviews, completed events, client history, and handle.
Your bookings if you're restricted
Clients have paid for confirmed dates. If you can't get into your account, contact support urgently so those clients aren't left without a DJ.
Staying clear of it
Keep bookings on the platform, honour confirmed events, and keep messages professional. That covers essentially all of it.