This is the map of how you get paid. Each stage links to the detail.
The path
Client pays → Payment collected → Fees deducted → Transfer scheduled → Money in your bank
1. A payment is created
When a client accepts your proposal, a payment appears at Due Now. Its type depends on your payment structure — a Deposit or a Full Amount. On a deposit booking a second payment, the Remainder, is created for 7 days before the event.
Extensions and PayLinks create their own payments.
2. The client pays
The payment moves through Processing to Payment Received. Your booking becomes Event Confirmed and the date is blocked on your calendar.
At this point the money is yours — it just hasn't moved yet.
3. Fees come off
Two deductions, in order:
- Processing Fees — the card processing cost
- Platform Fee — our percentage, set by your plan: 20% on Lite, 10% on Pro, 5% on Platinum
What's left is the Transfer Amount. See Reading a Payment's Fee Breakdown.
4. A transfer is scheduled
After your plan's payout delay — 6 days on Lite, 4 on Pro, same day on Platinum — a transfer is created at Scheduled.
The clock starts when the payment reaches Payment Received, not when the event happens. A deposit paid six months early is released six months early.
5. It reaches your bank
The transfer moves to Completed and the payment moves to Transferred. Your bank then takes its own day or two to post it.
Where to look
| Question | Where |
|---|---|
| Has the client paid? | Finance → Payments |
| What will I actually receive? | The payment's Transfer Amount |
| When is it coming? | Finance → Payouts |
| Has it left? | Transfer status Completed |
Payments and payouts don't match one to one
Several payments can be released together, so one arrival in your bank may cover a deposit from one event and a PayLink from another. Use the Linked Payment column on Finance → Payouts to break it down.
What can interrupt it
- A refund — reverses a payment. See Issuing a Refund
- A cancellation — cancels any transfer still at Scheduled
- A review or dispute — a payout can be held while it's looked at
Before any of it works
Payment setup has to be complete. Until it is, you can receive requests but not money. See Setting Up Payments and Payouts.