Support lives at **Help** in your dashboard sidebar. There are three ways through.

## The three channels

**Chat** — select **Chat with us** for live chat. Fastest for something blocking you right now.

**Email** — **support@djfindr.com**. Best when you need to attach screenshots or describe something complicated.

**Articles** — **Help & Guides** opens this help centre.

## The five request types

Picking the right one routes your message correctly and sets its priority.

| Type | Use it for |
|---|---|
| **Request Help** | Something isn't working or you're stuck. *What can we help you with?* |
| **Report Misuse** | Someone is breaking the rules — abuse, scams, off-platform pressure |
| **Report Bug** | Something in the app is behaving incorrectly |
| **Request Feature** | Something you'd like DJfindr to do |
| **Submit Feedback** | Thoughts on how something could be better |

**Request Help** and **Report Misuse** are treated as urgent. Bugs are next. Feature requests and feedback are read but not answered on the same clock — so if you're actually blocked, use **Request Help** even if a bug caused it.

## What to include

Most requests come back with the same follow-up questions. Answering them upfront usually saves a day:

- The **Event Proposal ID**, **Payment ID**, or **Transfer ID** — every one of these is copyable from its screen
- What you were trying to do
- What happened instead, including any exact error message
- When it happened
- A screenshot if it's visual

## What never to send

Card numbers, bank details, passwords, or ID documents. We'll never ask for them in a support conversation. If someone claiming to be DJfindr does, report it.

## Faster than support

A few things you can resolve yourself:

- **Payout not arrived** — check the plan payout delay first. See [Payout Timing by Plan](/hc/djs/articles/payout-schedules-for-dj-bookings)
- **Payment stuck at Payment Received** — that's normal. It means collected but not yet released
- **Can't take payments** — check **Finance → Settings** for outstanding requirements
- **Not appearing in searches** — check your service areas, occasions, and genres

## Account-specific questions

Anything about your own account — reactivation, a held payout, a plan question — needs to come from the email address on the account. We can't discuss an account with someone we can't identify.