Your subscription status shows on Settings → Plan & Billing. There are eight.
| Status | What it means | Action needed |
|---|---|---|
| Trialing | You're in your 14-day free trial | None |
| Active | Everything's fine and paid | None |
| Past Due | A payment failed. We're retrying | Yes |
| Unpaid | Payments have failed repeatedly | Yes |
| Canceled | You've cancelled. Runs to the end of the period | None |
| Paused | Temporarily suspended | Depends |
| Incomplete | Signup didn't finish | Yes |
| Incomplete/Expired | An unfinished signup that timed out | Start again |
Past Due
A subscription payment failed — usually an expired card, insufficient funds, or a bank fraud check.
We'll retry, but sort it out rather than waiting. Go to Settings → Plan & Billing and add or update your card via Add New, or use Manage to update it in the billing portal.
Your features stay on for now. Left unresolved, it becomes Unpaid.
Unpaid
Payments have failed repeatedly and access to paid features is at risk. Update your card immediately.
If your card is fine and it's still failing, your bank is likely blocking a recurring charge to an unfamiliar merchant. A quick call to them usually fixes it.
Incomplete
Signup for the plan started but didn't complete — often an authentication step from your bank that wasn't finished. Start the upgrade again from Settings → Plan & Billing → Upgrade.
Incomplete/Expired is the same thing after it timed out. Same fix.
Trialing
You have full access to the plan and haven't been charged. When the trial ends you either move to the paid plan or drop to Lite. See How the 14-Day Free Trial Works.
Canceled
You've cancelled but the period you paid for is still running. You keep paid features until it ends, then move to Lite.
Why it matters
Your plan sets your platform fee and payout delay. If your subscription lapses, both revert to Lite's rates on payments collected after that — 20% and a 6-day delay. A Past Due status left for a fortnight can quietly cost you real money on a booking collected in the meantime.
Where to fix things
Card updates and invoices are in the billing portal via Manage. See Managing Your Card, Invoices, and Payment History.