A transfer is a movement of money from your DJfindr balance to your bank. Find them under Finance → Payouts.
| Status | What it means |
|---|---|
| Scheduled | Queued and will be sent once the release conditions are met |
| Completed | Successfully sent to your account |
| Reversed | Returned due to an issue or adjustment |
| Failed | Couldn't be completed, because of a processing or account issue |
Scheduled
The normal state between a client paying and your payout delay elapsing. Nothing is wrong. Your Scheduled Date on the transfer tells you when to expect it.
If a transfer is still Scheduled well past its date, that's worth asking about — occasionally a payout is held for a review. Contact [email protected] with the Transfer ID.
Completed
The money has left us. Your bank then takes its own time to post it, usually a business day or two. The Completed Date on the transfer is the date to give your bank if you're chasing.
Failed
Usually your bank details. An account closed, a digit wrong, or a name that doesn't match the account.
Check Finance → Settings → Business Profile and confirm your bank account is current and correct. If it looks right and the transfer still failed, contact support with the Transfer ID.
The money isn't lost — a failed transfer stays in your balance.
Reversed
Money that went out and came back. The usual causes are a refund on the underlying payment or a chargeback from the client's bank.
The transfer detail shows Amount Reversible and Reversal Amount so you can see how much was affected.
If you didn't issue a refund and a transfer is reversed, contact support — that's usually a disputed payment, and there may be something you can supply to help resolve it.
Reading a transfer
Select any transfer for its Status, Description, Scheduled Date, Completed Date, Transfer ID, Amount Transferrable, Amount Transferred, and Linked Payment. View Payment opens the payment it came from.
Cancellations
If a booking is cancelled while its transfer is still Scheduled, that transfer is cancelled too. See What Happens to Scheduled Payouts When an Event Is Canceled.