Finance → Payouts is where you see money on its way to your bank. It's headed Payout History.
The three figures
Balance — collected from clients, not yet released. Money that's yours but still inside its payout delay.
Scheduled — released and on its way.
Paid Out — completed transfers.
A healthy account with active bookings shows a figure in all three. A large Balance and an empty Scheduled usually just means you've recently taken deposits and they're inside their delay window.
The Transfers table
| Column | What it shows |
|---|---|
| Date | When it was scheduled or sent |
| Description | What it covers |
| Transfer ID | The reference for support |
| Status | Scheduled, Completed, Reversed, or Failed |
| Amount | What moved |
| Linked Payment | The payment it came from |
Tracing a payout back
One arrival in your bank rarely maps to one booking. To break it down:
- Find the transfer in the table.
- Select it, then View Payment under Linked Payment.
- The payment shows its type, the client, and the event via View Event.
Going the other way — from a booking to its money — start at the booking's Payments tab and follow Linked Transfer.
For your accounts
Finance → Payments gives you gross income and your costs. Finance → Payouts gives you what actually arrived. You'll usually want both:
- Total Collected across payments — your gross revenue
- Platform Fee and Processing Fees — deductible costs
- Paid Out — what reached your bank
We don't withhold tax. Reporting and paying it is yours.
Documents
Finance → Settings → Documents holds anything generated for you, including tax documents where they apply.
If a payout hasn't arrived
In order:
- Check the transfer status. Scheduled means it hasn't been sent yet
- Check the Completed Date. Banks take a day or two after that
- Check your bank details under Finance → Settings → Business Profile
- Still missing after a few business days? Contact support with the Transfer ID
See Payout Timing by Plan for what to expect on your plan.