Account & Notifications
Your login details, notification preferences, and account status.
Updating Your Name, Email, Phone, and Birthdate
Your personal details are under Settings → Account, in the Personal section. These are your own details — they're separate from your public profile, which you edit at Content → Profile. What's here - First & Last Name - Birthdate - Email Address - Phone Number Select Edit to change them. Changing your email Email has its own dialog because it's your login. 1. Select Change next to Email Address. 2. Confirm your current password. 3. Enter the New Email. 4. Select Change. Use an address you'll keep. Booking notifications, payment alerts, and password resets all go there, and losing access to it means losing the easy route back into your account. Personal details vs profile details This catches people out: | This screen | Your public profile | |---|---| | Your legal first and last name | Your Display Name — your stage name | | Your birthdate | Your Experience in years | | Your email and phone | Your social profiles | Clients don't see anything on this screen. Your legal name is used for identity verification and payment setup. Keep them accurate Your name and birthdate need to match your ID for identity verification and payment setup to complete. A mismatch is the most common reason either one stalls. If you've changed your name legally, update it here before starting either process. Your phone number matters if you've turned on SMS notifications — see Choosing Which Notifications You Receive. Password and login Password changes and linked login methods are in the Security section further down the same page.
Changing Your Password
Change your password from Settings → Account, in the Security section. How 1. Go to Settings → Account → Security. 2. Select Change next to Password. 3. Enter your Current Password. 4. Enter and confirm the new one. 5. Select Change. The requirements Your new password must: - Be longer than 10 characters - Contain a capital letter - Contain a number - Contain a symbol or other non-alphanumeric character If you've forgotten it Use Forgot your password? on the login screen. A reset link goes to your account email. Check spam if it doesn't arrive within a few minutes. If you've lost access to your email This is the harder one, because the reset link goes there. Contact [email protected] — you'll need to confirm who you are. Worth avoiding: keep the email on your account current, especially if you're moving away from an old provider. See Updating Your Name, Email, Phone, and Birthdate. Why it's worth protecting properly Your account holds your client conversations, your booking history, and your bank details for payouts. Someone with access could message your clients as you. - Use a password you don't use anywhere else - Don't share it, even with someone helping run your bookings - Change it if you think it's been seen We'll never ask for it Not in a message, not in an email, not in a support conversation. If someone claiming to be DJfindr asks for your password, report it. Signing in without a password You can link a Google or SoundCloud account and sign in with that instead. See Linking Google or SoundCloud Sign-In.
Linking Google or SoundCloud Sign-In
You can sign in with a Google or SoundCloud account instead of a password. Manage this under Settings → Account → Security → Login Methods. Linking one Select Link next to Google or SoundCloud and complete the sign-in. Both can be linked at once. After that, either appears as an option on the login screen under or continue with. Why link one One less password. Nothing to remember or reset. A route back in. If you lose access to your password, a linked account is another way in — no reset email needed. SoundCloud specifically is worth linking if you'll import mixes. One connection covers signing in and mix syncing. See Importing Mixes From SoundCloud. What it doesn't change Linking a sign-in method doesn't change your account email, your notifications, or anything about your profile. It's an additional door into the same account. Your email address stays your primary identifier. Which account to link One you'll keep long-term and control. Linking a work Google account you'd lose if you changed jobs, or an old SoundCloud you no longer have the password for, defeats the point. Signing up this way If you signed up with Google or SoundCloud in the first place, you may not have a password at all. Setting one from Settings → Account → Security gives you a second route in, which is worth doing. Keeping the account secure A linked account is only as secure as the account it links to. If your Google account isn't protected with two-factor authentication, that's now the weakest point in your DJfindr security too. Unlinking Manage links from the same Login Methods section. Make sure you have another way in before you remove one — a password set, or the other provider linked.
Choosing Which Notifications You Receive
Notification preferences are under Settings → Account, in the Preferences section, under Notifications. How it's organised Updates are grouped into categories, and each category has its own switches for the channels it supports: - Email - SMS - Push So you can take booking requests by SMS and everything else by email, or turn a whole category off across every channel. Turning a channel off entirely tells you what you'll miss — for example, You will no longer receive any email notifications from DJfindr. The categories Your list won't necessarily match this one exactly. Categories depend on your plan and how you use DJfindr, and we add and retire them as features change. These are the ones most DJs have: | Category | What it covers | |---|---| | Events | Booking requests, proposal responses, status changes, and reminders about upcoming events | | Messages | New messages from clients | | Payments | Payments collected, failed, or refunded, and payouts on their way to your bank | | PayLinks | Activity on the payment links you create | | Reviews | When a client leaves you a review | | Live Events | Updates about the live events on your profile | | Account | Sign-in, security, and changes to your account | | Marketing | Offers and announcements from DJfindr | | Product Updates | New features and changes to the platform | | The Dispatch Blog | New posts on our blog | If you see a category that isn't listed here, its name describes what it covers. New ones appear as we ship features, and a category tied to something you don't use may not show at all. What to leave on Three categories are time-sensitive enough that turning them off costs you money: Events. New booking requests land here. Clients usually contact several DJs, and the one who replies first often gets the booking. Payments. Especially a failed remainder on a deposit booking — if that isn't paid by its due date, the event is canceled and the deposit is forfeited. Knowing early gives you time to message the client. Messages. A client question left unanswered for two days usually becomes someone else's booking. Marketing, Product Updates, and The Dispatch Blog are the safe ones to switch off if you'd rather keep your inbox clear. SMS There's an SMS Opt-in switch. Turning it on means you agree to receive transactional SMS from DJfindr for the categories you've selected. Standard message rates apply and you can opt out at any time. SMS is worth it for booking requests specifically. It's the only channel that reaches you while you're working. Make sure your phone number under Personal is current first. The notification bell The bell in the header opens your in-app notifications regardless of these settings. Filter by All or Unread, use Mark all read to clear the list, or open a single one to jump to what it's about. If notifications stop arriving Check your spam folder first, then that the category is still switched on here, then that the email address under Personal is the one you're actually checking.
Deactivating Your DJ Account
Deactivating removes your access and takes your profile out of search. Before you do it, there are things worth settling — some of them can't be handled afterwards. Settle these first Active bookings. A confirmed event is an agreement with a client who has paid you. Deactivating doesn't cancel it or release you from it. Either play the event or talk to the client and settle it properly before you go. Money owed to you. Check Finance → Payouts for anything at Scheduled. Let those complete first — it's much simpler than retrieving them afterwards. Your subscription. Deactivating an account is not the same as cancelling a paid plan. Cancel the subscription separately through Settings → Plan & Billing → Manage. See Canceling Your Subscription. Open proposals. Decline anything you won't be fulfilling rather than leaving clients waiting. How to deactivate 1. Go to Settings → Account. 2. Scroll to Security and find Deactivate Account. 3. Select Deactivate. 4. Confirm your password. 5. Tick I understand that I will lose access to DJfindr. 6. Select Deactivate, then confirm. Coming back There's no self-serve reactivation. If you try to log in, you'll be told the account is deactivated and to contact support. Email [email protected] from the address on the account and we can reactivate it. This is deliberate — it means deactivating isn't a decision you can't walk back. Don't create a second account If you want to step away and come back later, deactivate and reactivate. Signing up again with a new email loses your reviews, your completed event count, your client history, and your handle — none of which can be moved between accounts. Just taking a break? You may not need to deactivate at all. A busy block covering the period stops new bookings while everything else stays intact. See Creating a Busy Block. Deleting rather than deactivating There's no self-serve delete. If you want your data removed rather than your access suspended, email [email protected] and ask — note that records tied to completed events and payments are kept where we're required to keep them.
Account Statuses: Active, Restricted, Deactivated
Your account is at one of four statuses. Most of the time it's Active and you'll never think about it. | Status | What it means | Can you log in? | |---|---|---| | Active | Everything's normal | Yes | | Onboarding | You haven't finished setup | Yes, into onboarding | | Deactivated | You deactivated it | No | | Restricted | Access has been restricted | No | Onboarding You signed up but haven't finished the five setup steps. You can log in, but you land in onboarding rather than the dashboard, and your profile isn't public yet. Finish the steps and you become Active. See DJ Onboarding: The Five Steps. Deactivated You chose to deactivate. Trying to log in tells you the account is deactivated and asks you to contact support. Email [email protected] from the address on the account to have it reactivated. See Deactivating Your DJ Account. Restricted Access has been restricted because platform rules were broken. You'll be told to contact support for more information. The usual route to this is accumulating strikes — for moving bookings off-platform, abusive messages, or repeated failure to honour confirmed bookings. See Account Strikes and What Triggers Them. What to do Contact [email protected] from the account email. Ask what caused it and what's needed to resolve it. Be straightforward — if something happened, saying so gets further than disputing it before you know what's been recorded. What not to do Don't create a second account. It doesn't work, and it makes the original situation worse. You'd also lose your reviews, your completed event count, your client history, and your handle — none of which transfer. Your bookings A restricted or deactivated account still has commitments attached to it. If you have confirmed events and can't access your account, contact support urgently — clients have paid for those dates and need to know where they stand. Where to check The status only becomes visible when it blocks something. An account that's working normally is Active.