Under Content → Profile → Policies are three fields that appear on your public profile and become defaults on every proposal.
Cancellation Policy
Free text explaining how you handle cancellations. It shows in the Policies tab of your profile.
Write it plainly. Clients read this while deciding between you and someone else, and dense terms read as a warning.
Events can be cancelled up to 30 days before the date for a full refund. Within 30 days, the deposit is retained. If you need to move the date, get in touch — I'll always try to accommodate a change rather than a cancellation.
That last sentence does more for your booking rate than anything else on the page. It signals you're reasonable.
Cancellation Period
The number of days before an event a client can still cancel for a full refund. Your profile renders it as Events can be canceled N day(s) in advance.
This seeds the Cancelable Until date on each proposal, where you can adjust it per booking.
Choosing a number
Ask: by what point would it be too late for me to refill this date?
- 14 days is relaxed and works if you get short-notice bookings
- 30 days is a common middle ground
- 60 days or more suits DJs whose work is mostly weddings booked far ahead
Too short and a late cancellation costs you a date you can't refill. Too long and you lose bookings to a DJ whose terms feel more reasonable.
Travel Cost
Your default charge for getting to a venue. It becomes the Travel & Logistics line on proposals, adjustable per booking.
Set it for a typical journey in your area. For anything further, the proposal builder's travel calculator works out the real distance. See Using the Travel Calculator.
Build in more than fuel — your time, tolls, parking, and whether you can get home afterwards.
Why these matter more than they look
A client comparing two similar DJs will often pick the one whose policies are clear. Empty policy fields show placeholders on your profile like This DJ has not provided their cancellation policy — which reads as either disorganised or as something to be negotiated later.
Backing them up
For anything you want signed rather than stated, attach the Cancellation & Refund Policy document to your proposals. See The 8 Document Templates, and What Each Covers.