When a client pays, the money doesn't move to your bank immediately. It's held for a period set by your plan, then released.
| Plan | Payout delay |
|---|---|
| Lite | 6 days |
| Pro | 4 days |
| Platinum | Same day |
How the clock works
The delay starts when the payment reaches Payment Received — not when the client hits pay, and not when the event happens. So a deposit paid three months before a wedding is released on your plan's schedule, months before you play.
Once the delay elapses, a transfer is created and sent to your bank. Your bank then takes its own time to post it, usually a business day or two.
Tracking a payout
Finance → Payouts shows three figures at the top:
- Balance — collected, not yet released
- Scheduled — released and on its way
- Paid Out — completed
The Transfers table below lists each one with its Date, Status, Amount, and Linked Payment.
Why it works this way
The delay covers the window in which a card payment can be disputed or reversed. A shorter delay means we're carrying more of that risk on your behalf, which is why it improves with paid plans rather than being the same for everyone.
Changing plans
Upgrading applies the faster delay to payments collected from then on. It doesn't accelerate transfers already scheduled under your old plan.
When a payout is delayed beyond the schedule
Occasionally a payout is held longer — for a fraud review, a dispute on a payment, or a compliance check. You'll see the transfer sitting at Scheduled past its date. If that happens and you haven't heard from us, contact [email protected] with the Transfer ID.
Planning around it
If you're on Lite and you need money faster for a specific booking, upgrading before the client pays is what changes the timing — upgrading afterwards doesn't. Worth knowing before a big deposit lands.