Help & Guides for DJs Help Center

Categories

Getting Started

Identity Verification
Subscription Plans
Account Settings & Notifications
Setting Up Your DJ Profile
Dashboard Overview

Content & Profile

Profile Editor & Mixes
Managing Posts & Featured Content

Bookings

Client Roster
GigGuard Protection
Event Proposals
Calendar Management

Messaging

Inbox & Messaging

Payments & Finances

Tracking Finances
Stripe Payouts Setup
PayLinks

Reviews

Reviews

6 · Bookings & Proposals

How to respond to a booking request
Creating and sending a proposal
Adding custom line items (Travel, Extras, etc.)
Accepting vs. Declining a gig
Setting expiration dates on proposals
Canceling a confirmed booking (DJ Initiated)

7 · Payments & Payouts

How you get paid (Stripe Connect)
Setting up your payout account
Payout schedules by subscription tier
Creating a PayLink for off-platform bookings
What is the platform fee?
Handling refunds and disputes
Viewing your earnings dashboard

8 · Posts & Content

Creating a text, photo, or video post
How the Discover feed works
Tagging events and locations in posts
Best practices for engaging content

9 · Mixes & Media

Uploading a new audio mix
Syncing mixes from SoundCloud (Pro/Platinum)
Pinning featured mixes to your profile
Audio formats and file size limits

10 · Subscription & Billing

Updating your credit card on file
Upgrading or downgrading your plan
Canceling your subscription
Viewing past subscription invoices

11 · Identity Verification

Why verify your identity?
How to upload your government ID
Troubleshooting verification failures

12 · GigGuard (Platinum)

What is the GigGuard program?
Chargeback and dispute protection
Last-minute cancellation coverage

13 · Advanced Features (Pro / Platinum)

Uploading custom documents and contracts
Using the built-in CRM for client management
Creating and managing tasks/reminders
Generating DJfindr website widgets (Embeds)
Connecting webhooks for external tools (Zapier, Make)
Requesting API keys for custom integrations

14 · Account & Security

Changing your email address or password
Securing your account with Two-Factor Authentication (2FA)
Viewing active login sessions
Downloading your account data
Deleting your DJ account permanently

15 · Appearance & Preferences

Switching to Dark Mode
Changing language and locale settings
Managing email and push notifications

16 · Messaging

Sending attachments in messages
Setting up automated quick replies
Blocking or reporting a client

17 · Reviews & Ratings

How the rating system works
Replying to a client review
Requesting a review removal

18 · SEO & Discovery

Improving your rank in search results
What is "Top Rated Talent"?

19 · Tools

Using the offline gig planner
Generating your end-of-year tax report

20 · Troubleshooting

I didn't receive my payout
A client is unresponsive
I can't upload my mix
Profile not showing in search results
Dispute process for unfair reviews

1 · Getting Started / Onboarding

Getting started with DJfindr as a DJ
Creating your DJ account
Completing the DJ onboarding steps
Choosing a subscription plan (Lite, Pro, Platinum)
Understanding the 14-day free trial
Navigating the DJ Dashboard

2 · Profile & Branding

Setting up your DJ profile
Adding a cover image to your profile
Writing an effective DJ bio
Adding your social media links
Setting your genres and event types
Managing your DJ extras and requirements
Understanding profile tags and badges
Getting the Platinum badge
Customizing your profile visibility settings
Adding a featured video/reel to your profile
What is your DJ slug / profile URL?
What is DJLink?

3 · Service Areas & Location

Setting your primary service area
Managing multiple locations (Pro/Platinum)
How travel distance works for search
Adding travel fees for distant gigs

4 · Pricing & Rates

Setting your base hourly rate
Flat rates vs. Hourly rates
Are your rates negotiable?
Updating your pricing and event minimums

5 · Calendar & Availability

Blocking dates on your calendar
Managing your working hours/days
Syncing external calendars (Apple, Google) - Pro/Platinum
Preventing double bookings

Home 20 · Troubleshooting A client is unresponsive

A client is unresponsive

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P

Parth

Last updated on Aug 4, 2026

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