Every payment on your account sits at one of six statuses. Find them on **Finance → Payments**, and on the **Payments** tab of any proposal.

| Status | What it means |
|---|---|
| **Due Now** | The payment has been created but the client hasn't paid it yet |
| **Processing** | The client has paid and the payment is clearing |
| **Payment Received** | Collected successfully. It hasn't reached your bank yet |
| **Transferred** | Released to your bank account |
| **Failed** | The client's payment didn't go through |
| **Refunded** | The payment has been refunded |

## The two that get confused

**Payment Received** means the client's money has cleared — the booking is confirmed and the money is yours. It's sitting in your balance waiting for its payout delay to elapse.

**Transferred** means it has actually left for your bank. Depending on your plan, there's a gap of up to six days between the two. See [Payout Timing by Plan](/hc/djs/articles/payout-schedules-for-dj-bookings).

So a confirmed booking with everything at **Payment Received** is completely normal. Nothing is wrong and nothing needs chasing.

## Due Now

A payment sits at **Due Now** until the client pays it. You'll see this on:

- A proposal the client has accepted but not yet paid — the booking status will read **Awaiting Payment**
- The remainder on a deposit booking, before its due date
- A PayLink you've created but nobody has paid

## Failed

The client's card was declined or the payment couldn't be processed. They're shown the reason and can retry with the same or a different card. You don't need to do anything — but if it's the remainder on a deposit booking and the due date is close, a message is worth sending. See [Deposit vs Full Amount](/hc/djs/articles/1786047500-selecting-payment-terms-deposit-vs-full-amount).

## Seeing the detail

Select any payment to open **Payment Details**, which shows the type, the client, the fee breakdown, and links to the related event and transfer. See [Reading a Payment's Fee Breakdown](/hc/djs/articles/using-the-finance-dashboard).