Every conversation with a client lives in **Inbox**. A conversation opens automatically when you accept a booking request, and a client can also message you from your public profile before requesting anything.

## The layout

Conversations on the left with unread markers and timestamps; the selected conversation on the right. **Search** at the top finds an old thread by name.

You can pin a conversation to keep it at the top — useful for the event happening this weekend.

## Sending a message

Type in the box at the bottom and send. The upload icon attaches files — stage plots, venue maps, timelines, invoices from a supplier.

You can react to a message with a heart, thumbs up, laugh, or exclaim. Handy for acknowledging a detail without sending another message.

## About the client

The panel beside the conversation shows who you're talking to, when they were last active, and — if the conversation came from a booking — the event it relates to. The green dot means they're online now.

## System messages

Messages marked **DJfindr System Message** are automatic updates about the booking — status changes, payments received, documents completed. They're a running record of the booking inside the conversation.

## What to keep in here

Everything about the booking. Price changes, timing changes, what you agreed about the ceremony, the venue contact the client gave you. If a disagreement comes up later, the conversation is the record — and anything agreed over a phone call or a personal text isn't in it.

This is also a platform requirement, not just advice. Communication and payment about a DJfindr booking are expected to stay on DJfindr. See [Keeping Communication and Payments on DJfindr](/hc/djs/articles/1786146004-keeping-communication-and-payments-on-d_jfindr).

## What not to send

Never send card numbers, bank details, passwords, or ID documents in a message. Nothing about a booking needs them — payment is handled by the platform.

## If a message won't send

Messages are screened automatically. If one is blocked, you'll be told. The usual causes are contact details or payment instructions that move the booking off-platform, or language that trips the content check. See [What Gets Flagged in Messages](/hc/djs/articles/1786145897-what-gets-flagged-in-messages).

## Reporting

The action menu in a conversation has **Report User**. Use it for abuse, harassment, or pressure to take the booking off-platform.