Messages are screened automatically. If one is blocked, you'll be told rather than left wondering whether it arrived.

## The two checks

**Content.** Language that breaks our terms — abuse, harassment, or harmful content.

**Misuse.** Attempts to move a booking off the platform, most often contact details or payment instructions.

## Why off-platform is treated seriously

The terms are clear: communication and payment for a DJfindr booking are expected to stay on DJfindr. Moving off can lead to account strikes, suspension, or termination.

That isn't only about fees. A booking that leaves the platform loses the proposal, the signed documents, the cancellation terms, the payment record, and any recourse — for you as much as the client. When a client disputes what was agreed, the record is what protects you, and there isn't one if the conversation happened in your personal texts.

## What can trip it

- Phone numbers and email addresses early in a conversation
- Bank details or payment app handles
- Suggesting a booking be settled in cash
- Asking a client to cancel a DJfindr booking and pay directly

## What's fine

**Talking about the event.** Timings, songs, load-in, running order, what you're bringing.

**Swapping numbers for the day itself,** on a confirmed booking, for use on the day. That's practical and expected. The distinction is using it for the day, not using it to move the deal.

**Your social handles on your profile.** That's what those fields are for.

## If a message is blocked

Rephrase it. If you were sharing contact details for a confirmed event, say so plainly rather than obscuring the number — attempts to disguise it read worse than the original.

If you think a message was blocked wrongly, contact **support@djfindr.com** with the conversation and what you were trying to send.

## Strikes

Repeated violations add strikes to your account, and enough of them restricts it. A restricted account can't log in. See [Account Strikes and What Triggers Them](/hc/djs/articles/1786146005-account-strikes-and-what-triggers-them).

## When a client pushes you off-platform

Some clients will suggest cash to avoid fees. Keep replying inside DJfindr, and say plainly that you handle bookings through the platform. If they persist, report it — see [Reporting a Problem With a Client](/hc/djs/articles/1786047501-using-the-client-relations-manager-crm).

The record of that conversation is also what protects you if the booking later goes wrong.