Disputes are rare, but it's important to know how they are handled.
If a client cancels an event, they are refunded according to the cancellation policy you set on your profile (e.g., Strict, Moderate, Flexible). If they cancel within a penalty window, you will still receive your designated payout.
If a client claims you did not show up or failed to provide the agreed-upon services, DJfindr will place a temporary hold on the payout. Our support team will review evidence from both parties (messages, contracts, photos). If the dispute is ruled in your favor, the funds are released. Platinum DJs receive extra protection against fraudulent chargebacks via the GigGuard program.